Placing An Order with Thoughtful Creations
Making a purchase with Thoughtful Creations couldn’t be easier. Just browse our shop, adding any items that you wish to buy to the cart, with your personalisation where necessary. After you have finished your selection, click on ‘Checkout’ were you will be asked a few details to enable you to complete your order.
When confirmation of your order is received, this indicates that I have received your order. It does not indicate that a contract exists between us. I have included this term to protect us in the case that a mistake has been made in pricing, I have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, I will always contact you first to ensure that the price is acceptable.
We reserve the right to temporarily remove any item for sale from our website or completely discontinue any item.
This may be caused by a problem with third parties, and therefore, there may be a delay from when the decision is made, to the item being removed from sale.
If you happen to purchase an item that we temporarily remove, or discontinued, a refund for that sole item will be offered to you ( the customer ).
If you have any questions or queries before you order, please don’t hesitate to get in touch and I’ll be more than happy to talk to you about exactly what you are looking for and help with any questions you have about specific items.
Custom and Personalised Orders
I will work closely with you to create the ideal product that you are looking for. Once we agree to details of a custom/personal order I will send you a photo of the mockup of the item within 48 hours. I am happy to make adjustments to get it just right and only after you approve the item, will get it made up and dispatched to you.
All sizes are listed in each listing. Please ensure you read the information about the sizing. Some prints will be printed on larger cardstock to allow you to trim to size.
Gift Wrapping and Packaging
I do not currently offer gift wrapping but on request I am happy to include a notecard with a personalised messages. Most items will come wrapped in either tissue paper or a plastic folder and placed in a hardbacked envelope or small parcel box for posting.
Send Direct To The Recipient
You can send this direct to a recipient. I am happy to include a complimentary greeting card with any personalised message you like. Item will be sent wrapped in either tissue paper or a plastic folder and placed in a hardbacked envelope or small parcel box for posting. Please contact me to let me know you would like this option at no extra cost.
Estimated shipping times:
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)